Customer Service-Customer for Life-discussion Personal Statement

Customer Service-Customer for Life-discussion - Personal Statement Example Companies should aim at optimizing the entire customer experience while again focusing on traditional CRM functions like customer loyalty program, call center automation and outbound marketing. Companies need customer experience management in order to develop lifelong customers. In North Dakota, a company that fits this description is Gate City Bank. The corporation ensures that the processes of its employees are completely attuned to making and keeping the customers satisfied at each and every step along the way, which it does with the help of a thorough and detailed feedback program. The Bank also ensures that their customers feel special and appreciated to make them lifelong customers. A condition it achieves by sending them gifts or cards on special occasions and holidays, remembering their anniversaries and birthdays, sending them a regular newsletter and special reports explaining top them how to benefit more from the products offered and also to improve their various life aspects. The company summarizes this in their mission

Marketing principles Assignment Example | Topics and Well Written Essays - 1500 words - 1

Marketing principles - Assignment Example Lowering prices increase the sales volume of the company. In some cases, consumers do not consider the price of the product, but instead go for quality, cost effectiveness, accessibility, time, and value added. Therefore, price influences the companys growth and at the same time limited in its scope. These are company’s activities, which makes the product available to consumers. For products to be available to consumers, an organization must target larger geographical coverage and open distribution centers. Similarly, goods have to be placed next to consumers to allow their accessibility. Because of this, companies open distribution networks to enable the products and services reach the target market. This is a way the company communicates to its customers about the product, values and benefits. There are different ways an organization can promote its products, and they include internet marketing, print media adverts, direct sales among others. Marketing orientation is of benefit because it makes the organization respond to demands. It enables the organization to react to what customers want hence eliminating guessing and forecasting characterized by guessing what consumers wants. It also helps in building customer values, which helps a company in increasing customer loyalty to the brand. This benefits the company because it gives a competitive advantage and solidifies the customer base. The company also benefits from reward sales because of customers repeat larger purchase. However, it is costly because the company has to invest in marketing research. This may prove to be expensive for an organization will have to move and conduct a study in order to know what customers prefer. The microenvironment influencing MacDonald marketing strategies involves issues of its managements. For instance, the company has many customers, which influences its marketing decision. It has to market its products to reach its large customers

Professional Development of the Nursing Professionals Essay Example for Free

Professional Development of the Nursing Professionals Essay In 2010 the Affordable Care ACT was signed into law. With these laws, the United States is being provided an opportunity to completely redesign its health care system. The model includes heath care that is easier to access, affordable by all, higher safety standards, and higher quality with improved patient outcomes (Robert Wood Johnson, Institute of Medicine, 2010). The United States’ health care workforce is largely comprised of nursing professionals. Their role can be pivotal with the reorganization, but are faced with a number of barriers. The Robert Wood Johnson Foundation and the IOM responded to the need for the assessment and transformation of the nursing profession by producing a report which provides recommendations for the future of nursing. Within this report, four key messages were created, the first three being our focus today: * Nurses should use their education and training to its fullest extent * Nurses should expand their education levels and training via seamless, progressive educational models * Nurses should play a leadership role with other health care professionals to reorganize health care * Improved medical health records data and containment systems for more efficient planning and policy creation (Robert Wood Johnson, Institute of Medicine, 2010). Obtaining an RN degree should be only the beginning of the lifelong learning process for nursing professionals. Obtaining a higher degree level (BSN or above) should be a smooth process which is encouraged and rewarded. The report recommends licensing, certifying and accrediting bureaus create mandatory competencies and evidence of skills mastery as a complement to the degree program and board exams (Robert Wood Johnson, Institute of Medicine,  2010). This will ensure effective critical thinking processes and increase patient safety. Creating a more diverse nursing population will open otherwise previous barriers to this vastly expanding field, while allowing the patient population to widen their views of what nursing really entales. After all, the nursing population should be as diverse as the patient population. Finally, educating nursing students alongside other health professionals, including physicians, throughout their nursing careers will encourage them to become future lead ers working collaboratively together. (Cresaia Friberg, 2010) The Affordable Care Act of 2010 will challenge health professionals to create a more patient centered system. Opening new opportunities for expanding the nursing role and scope will help to bridge the gap in care for chronic conditions, preventative medicine, palliative care, and coordination and transition of care (Robert Wood Johnson, Institute of Medicine, 2010). By delivering care to the community and focusing on wellness, prevention and education, healthcare will again be reinvented and adapt to the growing needs of the communities. Creating new careers and scopes of practice for advanced degree nurses will enable patients to have easier access to health care, and more affordable care. Advanced degree nurses are known to provide longer consultations, and provide more education-based, preventative medicine, and increase recall (Laurant, Reeves, Hermens, Braspenning, Grol, 2009). With the nursing profession continuing to change, more nursing leadership roles are evolving. Though the community is not accustomed to visualizing a nurse in leadership capacity, all nurses must become leaders in order to transform the current working model into the patient centered model. More leadership skills and positions will be necessary to design, implement, evaluate and advocate for the future of health care needs. Working alongside physicians and other health professionals require these leadership skills to achieve a targeted outcome. This also transcends to the care environment by ensuring evidence-based improvements are implemented. The Affordable Care Act of 2010 will provide an opportunity for the health  care system in the United States to be completely redesigned. With nursing being the largest health care profession, nurses can assist with obtaining the objectives in the IOM report which suggests recommendations for the future of nursing (Robert Wood Johnson, Institute of Medicine, 2010). Allowing nurse to use their education and competencies to their fullest, more higher degree level nurses will emerge. By expanding their education and training, more leaders in nursing will be created and new opportunities will arise. Community oriented, wellness and disease prevention will be crucial to the growing community needs. By placing Nurse Practitioners in these areas of expertise, cost will be lowered and patient satisfaction, as well as outcome will rise. Furthermore, working as a partnership with physicians and other health care professionals will create a more collaborative working environment and provide b etter patient outcomes as well. References Cresaia, J., Friberg, E. (2010). Conceptual Foundations: The Bridge to Professional Nursing Practice (5th ed.). St. Louis, MO: Elsevier. Laurant, M., Reeves, D., Hermens, R., Braspenning, J., Grol, R. (2009). Substitution of doctors by nurses in primary care. The Cochrane Library. Retrieved from http://onlinelibrary.wiley.com/doi/10.1002/14651858.CD001271.pub2/abstract?systemMessage=Wiley+Online+Library+will+be+disrupted+4+Feb+from+10-12+GMT+for+monthly+maintenance Robert Wood Johnson, Institute of Medicine. (2010, October 5, 2010). The Future of Nursing: Leading Change, Advancing Health (Institute of Medicine). : Robert Wood Johnson Foundation Initiative on the Future of Nursing.

Resiliency in Homelessness

Resiliency in Homelessness Problem Statement There is a great deal of research into resilience in children, whether they are housed or homeless. However, there is less research about resilience in adults, whether they are housed or homeless. This does not make sense to me. Childrens well-being, which includes their resilience, is directly correlated with that of the adults in their families. Women currently earn 60 cents for every dollar a man earns with a wider ethnic pay gap (CCH, page 3). Families with children make up thirty-five percent of the homeless population, with the remaining sixty-five percent of the homeless population being single individuals (CCH, page 1). Get data on #s headed by single parents, especially female-headed families. According to the City of Chicago 2007 Point in Time Count, the racial demographics of the homeless population were: African American: 75 percent; White: 16 percent; Latino: 6 percent (CCH, FAQ). Strength in the face of adversity is one of the most important characteristics you can have . Challenges and disappointments are inevitable in life. Resilience is one of the keys to life satisfaction. Resilience can help prevent depression, enhances relationships, helps us deal with sudden and unexpected challenges, as well as those we anticipate and cannot avoid. It also safeguards us against long-term difficulties.Given this reality I decided to investigate if resilience reduces negative effects of homelessness in adults and in their transition after becoming housed. The information I find can be useful for those working with adults who are homeless and those making the transition from homelessness to housing. Methodology I wrote 10 questions based on the theory found in a literature review on resilience. I interviewed five experts in the field of homelessness: Erin Ryan MSW, the Executive Director of Lincoln Park Community Shelter (LPCS) ; Ms. Jen Patterson, Director of Development and Communications at Housing Opportunities for Women (HOW); Mr. Steven Skovensky, Ms. Natalie Hutchinson, and Ms. Ann Birhle, are Resident Services Managers at Mercy Housing Lakefront. LPCS, HOW and Mercy Housing are located in Chicago. All five interviewees have at least five years working with the homeless and those housed after being homeless. I chose Mr. Skovensky, Ms. Patterson, Ms. Hutchinson and Ms. Birhle because after working with them from approximately 2000-2003. (I currently work with Ms. Hutchinson, Ms. Birhle and Mr. Skovensky.) footnote I asked Ms. Ryan after becoming acquainted with some of Lincoln Park Community Shelters graduates. I asked an Executive Director of another shelter in Chicago but there was no response from her. [Ms. Ryans phone interview lasted 30 minutes, due to a prior commitment; she later answered questions sent by email. Ms. Pattersons interview lasted an hour at her office. Mr. Skovenskys and Ms. Birhles interviews lasted approximately 40 minutes in their offices. Ms. Hutchinsons interview lasted an hour in her office.] footnotes The questions I asked each person were: 1) their definition of resilience; 2) if resilient clients behave differently than those who are less resilient; 3) if resilience can be taught; 4) if resilience can be taught in a difficult situation; 5) the strengths and limitations or shortcomings the clients have; 6) if men and women show resilience in different ways; 7) cultural, racial or ethnic differences in how resilience is shown; 8) how their organizations work with clients/residents to learn resilience; 9) if resilience can ease the negative effects of homelessness and the transition to being housed; 10) if there was anything important I did not ask them about Interview Summary Everyones definitions of resilience agree with each others and mirror literature. Examples of resilience given included: the ability to adapt to ones circumstances, the ability to move forward when faced with challenges and/or barriers, which are different for everyone and have multiple layers, like jobs, families, and so on (Patterson, Ryan); the ability to persevere and bounce back under extreme conditions and overcome extreme barriers; ability to recover and rebound from difficult or traumatic experiences (Skovensky); an ability to recover and rebound from difficult or traumatic experiences and learn from them and create positive change (Hutchinson); Ms. Patterson mentioned that someones social network, which allows people to be more resilient; that support system disappearing is the worst thing that happens before someone goes to HOW. People need to use their skills and support network to navigate and rebuild. The adaptability piece the ability to shift and change easily is key . The resilient person has an easier time because life is constantly changing. Barriers may include any form of trauma, like violence, loss, addiction, mental health crises, incarceration, becoming homeless, and the public health system (being ill and not having insurance). Primarily one of the big things of resilience is overcoming what would incapacitate most people (Skovensky). Responses varied when participants were asked if more resilient clients behave differently than those who are less resilient. Those less resilient might take a couple steps backward or not move forward in a way they thought they could. The person might move from the shelter to housing, found they werent as ready as they thought, and move back into the shelter. Some clients might need more support, such as a case manager in an on-site office or someone ensuring they take their meds daily or need transportation daily (Patterson). Erin noticed that often the hardest thing to overcome is a persons stereotypes of what homelessness is. LPCS staff encounters what appears to a denial system in place. More educated people often act like theyre better than others. People are sometimes unwilling to help until defenses are broken. Its important to help people come to terms with it during what Ms. Ryan called a grief process, which some handle better than others. Some are more willing to network, are open to suggestion, willing to take advice, more open-minded and talk to people; they have more human connections. Those who are more isolated have a more difficult time. This includes people dealing with chronic illnesses, whether physical or mental illnesses. Mitigating factors can complicate things for people, with the admission they need help and the willingness to accept it being important. This is especially true with addiction. This also reflects the literature on resilience. which? Mr. Skovensky mentioned two things that stand out for him: 1) those who appear more resilient seem to have an element of using humor as a coping mechanism; they seemed to laugh, smile, almost incongruent with their experiences. Youd think theyd be completely demoralized but they could laugh and smile and keep moving forward. 2) Using their creativity; using art, and/or writing to chronicle their experience. One person in the photography group saying it made him feel better about his life and his problems; may be more about self-esteem than resilience though. Somebody sharing their experiences in their writing inspired others in the writing group; it helps the writer and the audience (Skovensky). This reflected what Smith and her colleagues found. More resilient people dont seem to be as stuck in past hurt or mired down. They have the ability to roll with the punches a bit better. More resilient people dont personalize things as much, dont say that negative things are being directed specifically at them; they can contextualize things better. its easier to ask for help because they dont take things personally. They can rely on available resources more easily, feel more of a sense of community, and involvement (Hutchinson). Ms. Ryan and Ms. Patterson believe that the basic principles and concepts of resilience can be taught. However, imparting that information; people must be willing to put that information into practice. Some people say want to be told what to do but the most one can do is lay out the options available so the client can make their decisions from there. As Ms. Patterson said, clients must do it for themselves. Mr. Skovensky believes that resilience may have more to do with personality. Resiliency seems more like a character trait or something engrained in our personality than a skill. Which paper is this like? Coping mechanisms, which involve specific strategies for dealing with problems or concerns, are skills that can be taught. Examples understanding your support system and the role it plays; understanding resources available; understanding how to process anger in a way not detrimental to you or others; understanding its okay to say no to situations, dont have to be all things to all people; only thing one can own is your own actions, not others actions. Resiliency, on the other hand, seems more intangible in how you can measure and explain. As a result it is hard to describe who is resilient and who isnt. Like Ms. Birhle, Ms. Hutchinson believes resilience can be encouraged but requires a certain kind of outlook that can be mod eled for people. Resilience comes from a particular way of looking at the world, a particular perspective, which can be taught. People who are more resilient feel more of a we instead of us vs. them. Anyone can teach anything to someone willing to learn. If someone isnt ready for the change, then why even consider it? People can be taught different ways of coping if the person is ready and open to learning it. This reminded me of the pre-contemplative stage described by James Prochaska and his colleagues. In this stage, there is no intention to change behavior in the foreseeable future; many people are unaware or under-aware of their problems, despite the fact that their friends and families are well aware of the problems (Prochaska, DiClimente, Norcross, 1992). When it comes to teaching resilience in difficult situations, there was some disagreement. Ms. Patterson said yes but also acknowledged that it is harder to take a step back from things and take a long-term perspective during hard times, especially if one hasnt practiced at it. Ms. Ryan said she thinks different coping skills can be taught which, over time, can make one more resilient. People can also experience a shift in world-view as a result of tragedy or joy that can increase resilience, such as a cultural, spiritual, or otherwise awa kening (such as hitting rock bottom in an addiction). For Ms. Hutchinson, it is either the best or worst of time to teach resilience, depending on the person. In substance abuse, it is similar to hitting bottom before being ready to change. A tree will bend or break in a strong wind. Resilience is the bending tree. Have to recognize the need for it, and be willing to try it. When I asked if people can improve on their resilience, Ms. Hutchinson said yes; like stretching and exercise, it becomes easier the more someone does it. Mr. Skovensky disagreed, saying he believes that coping skills can be taught but is not convinced that resilience can be taught, since he believes it is a personality/character trait. For him, it comes back to a persons life experience and personality (Skovensky). I then asked about strengths they see in their clients. Ms. Patterson sees many strengths in HOW clients, including the motivation to succeed and improve their lives, the willingness to take responsi bilities of living, initiative, determination, and the willingness to take control of their lives. The clients are willing to reframe their experiences and how they define and see themselves. Ms. Ryan sees diverse strengths with mainly cultural differences. Some people tend to have stronger ties with family support systems, or churches or other groups. Also, those who have grown up without as many opportunities, who are closer to poverty, are usually a bit more resourceful in terms of using internal coping skills and resilience. Some cultures value the concept of community and it is not shameful to ask for help, whereas others value independence and self-reliance more. The it takes a child vs. bootstraps philosophies. In Ms. Ryans opinion, the first one is more helpful in terms of long-term resilience from something as devastating as homelessness. For Mr. Skovensky, the ones who have been the most resilient have some insight into their own situation, insight into whatever their barriers are (whether addiction and recovery, or mental illness). Having an outlet, whether its creative or a good sense of humor, that gives them the ability to place it in context. Having a good support system is vital. Resilient people dont let themselves be labeled (like Im an alcoholic, Im bipolar, etc.). They exhibit a willingness to take responsibility for their lives. Ms. Hutchinson sees hopefulness, determination, a sense of purpose, tenacity, the ability to forgive themselves and others, the willingness to ask for assistance, and endurance. When asked about limitations or shortcomings, the answers varied somewhat. For Mr. Skovensky, it includes the inability to build/sustain relationships with anyone (case manager or family member); flat-out addiction. A sub-grouping of that is a lack of insight into how an addiction can be affecting their life. Being unwilling to ask for help. For Ms. Hutchinson, the question about shortcomings was a one. She doesnt like to think of it as a shortcoming because it is a value judgment in a way. For her, it includes: being challenged by past traumas, which clients see as making it difficult for them to move; have less energy for the present if burdened by the past or past trauma; weighted down; trying to find a quality and struggling to do so; difficulty accepting responsibility for decisions or actions. Those with less resilience tend to have an outward locus of control; things happen to them. They are more reactive than proactive. Resilient people have the ability to accept things rathe r than fight them; instead of why me, its why not me, its happened and now I have to respond. Most participants saw some difference in resilience based on gender. Ms. Patterson said there is an equality when the monetary dynamic and the accompanying power dynamic are removed. There might not be a lot of possessions or money but everyone was really strong because they want to find their way to somewhere safe. At RESTs womens shelter, women seemed a bit more territorial as a way of showing they are valuable and contributing. At the Mens shelter they said yeah sure, go ahead. For Mr. Skovensky, its more difficult for women to succeed than men. Women have more barriers because the way society is set up. Its almost like they have to work harder to overcome barriers and trauma. I dont think I can comment on whether men or women are more resilient. Barriers include more violence (domestic, sexual abuse during childhood) against women, more stereotyping and expectation of what womens roles are, exploitation of women on the street (prostitution), unequal power dynamic in society. The literature I found does not explore differences and similarities in how men and women show resilience and the role socialization plays in those behaviors. Ms. Birhle and Ms. Hutchinson agreed that men and women display differences due to gender socialization playing a role. Sometimes men think they have to be rugged individualists. As a result it may more difficult for them to ask for help in certain things; be vulnerable or show v ulnerable feelings (Hutchinson). While Ms. Birhle does not subscribe to women are this way and men are a different way, she noticed that it takes men more time to ask for help. They try to suck it up, saying I can handle it. Ms. Ryan said there were differences at a surface level but not much individually. The issues are the same with men and women exhibiting similar reactions. I asked Ms. Hutchinson and Ms. Birhle if there are any differences along racial or ethnic lines. Ms. Hutchinson said that it might have more to do with class issues then ethnicity. Its about access to resources in a way. If you dont have resources, it plays a bigger role than ethnicity or race, which is more about economics than race or ethnicity. If people feel there is a place to reach out to theyll do it. We can find differences in places people have access to resources than the role race plays, which tends to be more monetary. A white person may have skin privilege. A white person might not feel harassed in a store where a person of color does. I consider this to be significant since she is black. Ms. Birhle noticed it mainly with minority communities. African-Americans and Asians tend to ________ more of a stigma; as a result members of those communities tend to a harder time doing it. Asians are more priva te; mental illness is considered a problem and they might not get help. African-American people in our society have adapted to more oppressive situations and probably been resilient to racism and lack of great opportunity. On the one hand, African-Americans can be really resilient because they have always dealt with a lot; black people have to work harder. On the other hand, the environment contributes to a lot of problems, whether violence or poor education and not seeing a way out. It is different for whites. Blacks having less access to resources and racism, which is institutionalized in society. There is a similarity class-wise (economically) across race and ethnicity but whites dont have the issue of race in this society Interview Summary 2 I asked what the organizations do to help their clients with resilience. Ms. Patterson said that HOW teaches their clients what they need to do but wont do it for them. I was unable to ask Ms. Ryan. The LPCS website mentions three tracks clients can participate in that help with substance abuse recovery, mental and physical health, and job hunting. These tracks helps clients identify and address the reasons why they are homelessness and the barriers they face to becoming self-sufficient. Clients are required to participate in one or more track. These programs reflect information about resilience in terms of the capacity to make realistic plans and take steps to carry them out; a positive view of yourself and confidence in your strengths and abilities; skills in communication and problem solving and finding help. Mercy Housing Lakefront provides many services and programs for its residents. Mercy Housing Lakefronts model of engagement of providing supportive housing with on-site case management and trying to treat people like adults and not forcing them to make changes and dealing with people where theyre at, I think in developing a good relationship with them, developing a community. Mercy Housing Lakefront also: 1) tries to provide a lot of activities the form of Tenant Leadership program, creative opportunities (writing group, art group); 2) trying to provide a home, a safe place; 3) referral to local services and benefits when residents ask for referrals (Birhle). offer encouragement and support that may strengthen or encourage resiliency through case management and groups, they work with people to develop coping skills (Skovensky). There is a program at the Belray Apartments called Motivation Mondays, which helps provide motivation for changing participants lives for the better. Group members gather resources emotionally, talk about self as a whole being. Participants are asked what they want to accomplish, what their barriers are, and what support do they need (Hutchinson). My last question was if resilience eases the negative effects of homelessness. Four of the five interviewees said yes. For Ms. Ryan, the more quickly people adapt, the more quickly theyre out of it, bounce back and avoid a downward spiral. Resilience includes: capacity to make realistic plans and carry them out; positive view of oneself; self-confidence; communication skills and problem-solving skills; capacity to manage strong feelings and impulses (Ryan). Ms. Patterson stated that resilience helps people cope with the challenges, identify solutions and act on them. Resilience may not change the challenges and barriers people face but can help people cope (Patterson). For Ms. Hutchinson, resilience eases the negative effect of any trauma. Homelessness can be recognized as a temporary state. If they are resilient, they recognize they will come out of it and can come out of it. Their comments strongly reflect literature on resilience. Mr. Skovensky found it hard to answer that question, not experienced it himself. For him, he thinks it does help as a means of overcoming the negative effects The last question The last question asked if resilience helps people make the transition from homelessness to being housed. One reason I asked this question is I couldnt find anything in literature about this subject. Four of the five said yes. Ms. Patterson said that being housed presents a different set of challenges than being homeless. [ The challenges include maintaining a budget and home, developing relationships with the landlord and neighbors, connecting with area resources. Ms. Ryan relates resilience closely with adaptability. The better able someone is to adapt to a new situation, the more resilient they are. Making the transition from homelessness to housing is a big change, and requires adaptability in order to handle it well, especially if someone has been homeless for a long period of time.] [Ms. Hutchinson stated that resiliency is a positive quality which helps you move from one place to another. It is a response to stressors. For Ms. Birhle the staff noticed that for some residents those less resilient homelessness takes such a toll, they are tired and want to just have their apartment. The more resilient a person is, the better able they are to adapt, and adapt to changes that are huge and stressful, recognizing when they need help and asking for it.] Mr. Skovensky hopes resilience helps with that transition. They want people to know the services and groups that are available at the building and in community. The Delmar Apartments conducts a new tenant orientation, providing a cohort the person can be part of as a support system. This reflects the need for a support system in literature. I asked Ms. Hutchinson if there was anything I didnt ask that she considered to be important. She couldnt think of anything then began a dialog with me. She asked what I think is the core aspect of resilience? What is the most important thing, where if that one thing is absent you cant have resiliency? My answer was determination, tenacity; if you dont have it, youre not going anywhere. Ms. Hutchinson then ask: What about endurance? My response was that stepping back to recharge ones batteries isnt the same as quitting. Ms. Hutchinson said that maybe part of it too is planning; we cant be reactive all the time. Spending time to reflect is important since it is needed for recharging and learning. The ability to reflect on your experiences is so important; allowing us the space for reflective thought. These important questions and the concepts they represent are not mentioned in the literature I found. Recommendations Study adult population and resilience. How does resilience help adults, especially those experiencing adversity? Study how resilience helps those making the transition from homelessness to being housed. Tailor services to what the person or family wants and needs. The decision as to what services the family or individual partake in should be a collaboration between the clients and service-providers. Study how Prochaskas work on whether the stages of change relate to resilience. Why or why not? How can people be encouraged to move out of pre-contemplation and powerlessness to making positive changes? Study to learn best practices on what services best bolster and/or teach resilience. What are the best practices on learning how to turn negative experiences into lessons of growth. Study how tenacity, determination, endurance and reflecting on ones experiences relate to resilience. What role do those qualities play in resilience, if any? Study what the core aspect of resilience is, where resilience does not exist if that aspect is absent. Study how to  ¬Ãƒâ€šÃ‚ ¬Ãƒâ€šÃ‚ ¬Ãƒâ€šÃ‚ ¬Ãƒâ€šÃ‚ ¬Ãƒâ€šÃ‚ ¬Ãƒâ€šÃ‚ ¬Ãƒâ€šÃ‚ ¬Ãƒâ€šÃ‚ ¬Ãƒâ€šÃ‚ ¬Ãƒâ€šÃ‚ ¬Ãƒâ€šÃ‚ ¬Ãƒâ€šÃ‚ ¬____________ that aspect Many articles about building resilience are available on-line. This is unavailable for those without Internet connections and looking for information. How do creative arts (including art, writing, photography, and so on) play in resilience? How to they ______ resilience? Workshops and training classes on building resilience are available in many places. However, cost may be prohibitive to anyone with a low-income or unable to take time off work or lacks transportation to the workshop. Insurance, whether public or private, could pay for attending these workshops. Carpooling can provide transportation for those lacking transit. Emphasizing employment as the main route out of poverty misses the mark, especially lacking an adequate education, and support system (childcare, adequate mental health, and so on). Explore the differences and similarities in how men and women show resilience and the role socialization plays in those behaviors.

Proposal for paper - Could Genocide have been prevented? :: essays research papers

Proposal for paper - Could Genocide have been prevented? Introduction -  Ã‚  Ã‚  Ã‚  Ã‚  The meaning of Genocide, and the impact it has on a single person and society. -  Ã‚  Ã‚  Ã‚  Ã‚  Start out with a few interesting facts about the war in Bosnia -  Ã‚  Ã‚  Ã‚  Ã‚  Information on the key players that were involved in the war and genocide -  Ã‚  Ã‚  Ã‚  Ã‚  Talk about how the war began/ conflict of interest and religion in area. Thesis -  Ã‚  Ã‚  Ã‚  Ã‚  Specifically state to the reader if there was U.N. intervention, could genocide have been avoided? -  Ã‚  Ã‚  Ã‚  Ã‚  What were the reasons for lack of intervention? -  Ã‚  Ã‚  Ã‚  Ã‚  Could many lives have been saved if intervention occurred? -  Ã‚  Ã‚  Ã‚  Ã‚  Prove to reader that where information is coming from, books, articles, internet, etc. -  Ã‚  Ã‚  Ã‚  Ã‚  How paper will prove both sides of ideas, the good and bad reasons of intervention and the good and bad reasons of no intervention. Back ground -  Ã‚  Ã‚  Ã‚  Ã‚  Go over the war in Bosnia starting in 1991. -  Ã‚  Ã‚  Ã‚  Ã‚  Review of reasons why there was a split between the Serbs, Croats and Muslins. -  Ã‚  Ã‚  Ã‚  Ã‚  Review the new physical boundaries of Slovenia and Croatia and what impacted this. -  Ã‚  Ã‚  Ã‚  Ã‚  Review in detail the key players that were involved in the split of the nations by religious reasons. This includes Milosevic. Statement of the problem -  Ã‚  Ã‚  Ã‚  Ã‚  explain specifically about the genocide -  Ã‚  Ã‚  Ã‚  Ã‚  In chronographic order, explain what the U.N. and the major western countries that were part of the U.N. did in response to the genocide -  Ã‚  Ã‚  Ã‚  Ã‚  What were the steps that the U.N. took when the genocide first occurred -  Ã‚  Ã‚  Ã‚  Ã‚  How the genocide was dealt with when it might have been to late. Possible steps that could have prevented genocide -  Ã‚  Ã‚  Ã‚  Ã‚  Review my opinion -  Ã‚  Ã‚  Ã‚  Ã‚  Look over scholarly articles, books, etc and determine what respected political scientists would have done -  Ã‚  Ã‚  Ã‚  Ã‚  Review steps I may have taken to prevent the tragedy of genocide. Conclusion -  Ã‚  Ã‚  Ã‚  Ã‚  Restate the thesis and the background. -  Ã‚  Ã‚  Ã‚  Ã‚  Write again about the genocide and how it may have been avoided -  Ã‚  Ã‚  Ã‚  Ã‚  Rewrite the steps that could have been done and how it could have prevented the genocide all together. -  Ã‚  Ã‚  Ã‚  Ã‚  We can learn from our mistakes in the past and how we can prevent a genocide from never happening again. Limitations of the study -  Ã‚  Ã‚  Ã‚  Ã‚  Unfortunatly, all research papers have a limitation to their studies. Some of the limits I may come across is, lack of information, lack of respectable and trusted articles or books. These two will be my biggest concern when writing this paper. The way I plan to try and overcome this obstacle is by gathering all the information I have before hand, and understand the limitations I may occur before I begin writing my paper. This way, I will know my limits while writing my paper and not overstep my boundaries.

anthem :: essays research papers

In the end of "Anthem", Prometheus comes to the realization that his society's teachings and ideas were not helpful in advancement to the society. Ideas like individuality, that the society tried to squash out of its people, is beneficial to the society as a whole because men are meant to think for themselves. In the book Prometheus made the light bulb back when he was in the society, but once he showed it to the World Council, they but him in jail. After this incidence he realized that no matter what brilliant things he invents, it will never be something that particular society can use. At first he is confused, but realizing that he was acting like an individual made him see that maybe society is the evil one and he is the good one. All of this made him realize that maybe he is not meant for this, and he is thrown out into the uncharted territory. He learns that men are meant to think for themselves, and that if they do society will become more advanced and they wil l be able to move forward instead of staying at the same spot forever. This is how he realizes his "sins" were actually good and that men are supposed to think for themselves. In Prometheus's society, being an individual is considered a "sin", but as events occur Prometheus begins to comprehend that being an individual is the way men are supposed to think. In the beginning of the book, he has a name like everyone else, and like everyone else he is living in a world that thrives off fear. Everyone is afraid to think, act, or be different from the rest, because as society has taught them being different and an individual is a "sin". As he began to grow up, he noticed that he was somewhat different from the rest of the people. He disliked many things such as the way society made people mate because he thought this was despicable and grotesque. The more he began to grow up he was becoming more of an individual and this scared him, he even began to see himself as an evil person. When he started to play around with science and began inventing things like the light bulb, this scared him but then he reasoned that maybe even though he was a cting as an individual the council would let it go because it was such a remarkable invention. anthem :: essays research papers In the end of "Anthem", Prometheus comes to the realization that his society's teachings and ideas were not helpful in advancement to the society. Ideas like individuality, that the society tried to squash out of its people, is beneficial to the society as a whole because men are meant to think for themselves. In the book Prometheus made the light bulb back when he was in the society, but once he showed it to the World Council, they but him in jail. After this incidence he realized that no matter what brilliant things he invents, it will never be something that particular society can use. At first he is confused, but realizing that he was acting like an individual made him see that maybe society is the evil one and he is the good one. All of this made him realize that maybe he is not meant for this, and he is thrown out into the uncharted territory. He learns that men are meant to think for themselves, and that if they do society will become more advanced and they wil l be able to move forward instead of staying at the same spot forever. This is how he realizes his "sins" were actually good and that men are supposed to think for themselves. In Prometheus's society, being an individual is considered a "sin", but as events occur Prometheus begins to comprehend that being an individual is the way men are supposed to think. In the beginning of the book, he has a name like everyone else, and like everyone else he is living in a world that thrives off fear. Everyone is afraid to think, act, or be different from the rest, because as society has taught them being different and an individual is a "sin". As he began to grow up, he noticed that he was somewhat different from the rest of the people. He disliked many things such as the way society made people mate because he thought this was despicable and grotesque. The more he began to grow up he was becoming more of an individual and this scared him, he even began to see himself as an evil person. When he started to play around with science and began inventing things like the light bulb, this scared him but then he reasoned that maybe even though he was a cting as an individual the council would let it go because it was such a remarkable invention.

Educational psychology Essay

I am a big proponent of social cognition, and I am going to use it in my classroom. I believe that is a student puts their mind to something, and they really try to accomplish that goal it can be done. In order to elicit this response one must often use the operant condition when it comes to learning. People thrive on the words of others and their praise. â€Å"In operant conditioning the organism learns that a particular behavior produces a particular consequence. If the consequence is useful or pleasurable, the organism will tend to repeat the behavior to produce the consequence again. If the consequence is unpleasant, the organism will tend not to repeat the behavior. Pleasant consequences are sometimes called ‘rewards’, and unpleasant consequences are sometimes called ‘punishments’ (Berger p 42. )† This theory came about by the studies of B. F. Skinner. This is where I tend to move towards metacognition and self-efficacy. I believe that when a student does well on something it is quite satisfying, and they would like to see this result again. They noticed that when they studied hard the reward was the good grade. They receive their grade and self-gratification sets in. If they did not study they may fail the test and they are then negatively reinforced because they do not want to see this result again. I want to use this conditioning and encourage my students to do well. I know they can do it; they just have to have the right attitude and behavior about it. An example of this reinforcement is if I tell my student, â€Å"good job, I really enjoyed that†, when referring to a project they did; the student will most likely work harder and come up with and even more impressive project. My student wants the affirmation that he did a good job. The student want the positive reinforcement as it brings about a rewarding stimulus. This not only gets the student to do their work it also gets him thinking metacognitivly, which he will benefit from later on in life. He is looking at what he did to get my praise and analyzing what he did, and looking at how he can do better. This is exactly what I want from my students I want them to take an active role in their education. He does not know it, but my student through operant conditioning has arrived at a deep thought process. It is brilliant. As teachers I believe we use operant conditioning every day. We will prompt our students with cues helping them arrive at the answer. In giving the students positive reinforcement they do get a true yearning to learn. It may start out as just for the reward, but it is my hope that eventually they realize learning is the reward. Classical conditioning is useful, and thanks to Pavlov; we see that it works. I do want to condition somethings so that there is an automatic response. For example, when I ask my students quite down they will automatically respond to my voice, I know optimistic. In general though I prefer operate conditioning as it goes deeper into thinking. I again go with the cognitive approach when it comes to motivation. When someone internally processes something it becomes more real. It means more to them. When a student reflects on his work and looks at how he can improve upon it. This very closely reflects extrinsic motivation. Here someone does something to obtain something else. This could relate to the student who studies to obtain a good grade. I like this theory and will apply it to my classroom, because I really want to get my students gears turning. â€Å"They emphasize the importance of creating learning environments that encourage students to become cognitively engaged and take responsibility for their learning. This goal is to get students to become motivated to expend the effort to persist and mat ideas rather than simply doing good enough work to just get my and make passing grades (Perry, Turner, & Meyer, 2006, p 467. )† If my students can come to the point of realization that studying equals doing well in the class I am in a good spot. Many students know this but they do not fully believe it because they have never tried (Wigfield, 2006, p 463.) Even stronger than this is intrinsic motivation. This motivation becomes so real to the student when they realize they can self-determine their outcomes. I love this method so much. The student is growing and understanding how to truly learn, they are learning that what they learn truly effects them. â€Å"In this view, students want to believe that they are doing something because of their own will, not because of external success or rewards (Deci, Koestner, & Ryan, 2001, p 464. )† They have learned to stop relying on others; they have learned to push themselves through life. â€Å"Researchers have found that student’s internal motivation an intrinsic interest in school tasks increase when students have some choice and some opportunities to make personal responsibility for their learning (Grolnick, 2002, p 464. )† I want to motivate them by allowing them some freedom in my class. I will give my students choices because they then be more motivated to do the work with all their effort. The thing is, whatever choice they make they are still learning! Also they are processing it all through information processing to make sure that how they are acting now will be duplicated. They know their actions constituted a response from me, which was giving them more freedom. They enjoyed this stimulus and will want it to continue, so they will work really hard. This loops them all the way back to operant conditioning and positive reinforcement! It is all connected. Another big thing with this idea is interest. â€Å"Interest is especially linked to measure of deep learning, such as recall of main ideas and responses to more difficult comprehension questions, than to surface learning, such as responses to simple questions and verbatim recall of text (Wigfield, 2006, p 466. )† This is where I hope my passion for history comes in. I want to get my students excited about history. If I do get my students excited they will show interest and if they show interest they will understand the history at a deeper level than they normally would. My management plan also fits in with these ideas. I am going to run my classroom according to the authoritative perspective. I will be the teacher and the students will follow my rules, but they will be integrated into the classroom. My students will have a say as to what goes on in my classroom, in our classroom (Baumrind, 1971, p 513.I will manage my classroom with effect rules that can be up for change depending if the students do not agree with the rules. â€Å"To function smoothly, classrooms need clearly defined rules and procedures. Students need to know specifically how you want them to behave. Without clearly defined classroom rules and procedures, the inevitable misunderstandings can breed chaos (Evertson & Emmer, 2009, p 515. )† I will have my procedures laid out at the beginning of the year so that the kids will have excuse when they do not follow the rules. I will be integrating William Glassers management plan. He suggested that there be a classroom meeting every once and while. This is just a chance for the students to say yes or no regarding structures of the classroom. I will also manage my classroom by listening to what my students have to say. I want them to know that I do care. I want them to trust me. If there is mutual peace between us, there will be far less conflicts that arise. â€Å"When most of us think of your favorite teacher, we think of someone who cared about whether or not we learned. Showing that you genuinely care about student as individuals apart from their academic work helps gain their cooperation (Pianata, 2006. )† Students feel safe and secure when the teacher shows that he cares. The classroom atmosphere if much more relaxed. It is not up tight and tense. If I teach like this a lot of anxiety and stress will be avoided. Target Group I am getting my teacher degree in secondary education. I will be teaching at the high school level. I would like to, at least some point in my career, teach in the Christian school system. I grew up in it, and I love what their mission is. I also would not mind teaching in a public school. It would be good experience for me and help me grow as a teacher. I would like to teach in traditional public schools and in Christian schools. I would like the experience of both. Public schools would allow me to reach out to those who are really in need and to those who thirst for knowledge and cannot get it anywhere except through free public education. This would be especially true if I were in an inner city situations. I would not mind this at all as I volunteer now helping with inner city children. I have a heart for them and would love to serve as a teacher there someday. I want to offer them knowledge and help them meet their full potential. I also would like to teach at a charter school. I observed a classroom at a charter school and I really liked. It is a good system and is run well and I would like to be a part of it, at least for a time. So, I am happy at any school; I will go where God sends me. The ages that I will be teaching will be ranging from the age of thirteen to nineteen. It is my hope that I will be teaching history. There is a scarcity of history teaching jobs right now, and I hope that will be able to find one. I absolutely love history and I really want to teach it. The other subjects I would be teaching would be biology or just a general science class, and depending on where I teach, bible class. I would also like to teach at a smaller high school, about six-hundred to seven-hundred students. A big high school with two thousand people, I believe, is too impersonal. A smaller high school, like my own, is just the right size and encourages kids to get to know one another. Also, in a big school I could not be as relational to the students as I would want to because there would be so many in all my classes. Environment and Routines If things are not explained clearly, or if things are not put in a well thought out manner; a teacher may run into behavior problems. In order to create good student behavior I plan to take the three-step approach that the Wongs developed. I need to teach my students how to follow procedures, or else I will run into problems. I must first explain the classroom procedure as clearly as I possibly can, and if there are questions I will answer them. Also it is a good idea to distribute my procedures at the beginning of the semester or at the beginning of a certain activity so the students know what is expected. After I explain what is going on I should practice or rehearse the procedure until it becomes routine. â€Å"Behaviors must be taught, modeled, practiced, and retaught (Wong p 175. )† In going over the procedures repeatedly the students then understand what is expected of them. Finally I must reinforce this procedure and I also must reinforce what is the wrong procedure. After going about this my students will know exactly how to act and what is expected of them, and there should be very few behavioral problems. A positive classroom environment involves both the teacher and the student. The students must respect the teacher and his authority. They must listen to what the teacher has to say, and they must be disciplined when they do not. The teacher also must respect the students. He must listen to what the students have to say, and he must not make it a dictatorship where the classroom is harsh and rigid in structure. The kids are only human. â€Å"A positive classroom environment encourages participation and risk-taking because students know they will not be harassed or belittled by the teacher. Students do not have to shrink within themselves to survive the forty-five minutes, ninety minutes, or full day with teacher who yells, throws things, or makes hurtful comments. In a positive classroom environment students can make jokes, engage in their learning, banter with the teacher, and feel comfortable with the tasks given. † (Kendrick) In a classroom a teacher should be encouraging to his students. He should let the students know that he believes in them. Students do not do well in class when their teacher does not believe in them. They stop trying, viewing themselves as failures, and it carries on later into life. I want to have a positive classroom environment. In order to achieve this I am going to teach from an authoritative classroom management style. I will encourage my students to think for themselves, if I think for them no real learning is accomplished. I will engage my students and show that I do care about them. I will listen to what they have to say and if things need to be changed I will. I will allow them freedom within their education and learning in my classroom; but I will still clarify the rules and establish the standards with some student input. I am not there to be their friend, but I do want them to understand that I care about them and to have some say in their education. I care whether or not I learn, and if I am doing something wrong I want them to feel comfortable telling me. To achieve a connection with the students I must be a good oral communicator. I must clearly communicate the information I am presenting. I will use words and ideas that meet the level of understanding of my class. I do not want them getting lost in my rhetoric. They will automatically tune me out if they think I am teaching above them; I have even done this myself without realizing it. Also many teachers speak way too fast and the students cannot keep up, or the teacher talks way too slow and the students are lost to boredom. I must teach at an appropriate pace so that my students learn and remain interested. When I teach, especially in history, I must be precise. I am going to avoid being vague. My students will fail or do below their academic level if I am vague. I also will not just teach the facts; facts are what lose classes when it comes to history. History is so much more than just dates and it is still relevant today, even though they are just a bunch of, â€Å"old dead guys. † Also I will have what I am going to do for class planned out. I do not want to be disorganized, and I am not going to wing it through my teaching. I will have my lesson ready for each class so that I am ready to teach. The students will then have confidence in me as their teacher and I will not lose time to senseless things. (Florez, 1999) Each class period I am going to start with a couple of facts of history that happened on that day. This would just be a fun way to start off the class period. It is always to cool to see what happened in the past. I will begin each class with the objectives for the day so that the students know what we will be covering. I will not always give out note sheets for my lesson, but sometimes I will hand out fill in the blank notes so that they can keep up and still learn. I will have them ready before hand each period. Also I do plan to have some group projects. At the beginning of the year I will number them off as to create groups of four; I believe more than this can be counter-productive. As the year goes on I will let them choose their own groups; this being because I now know the dynamics of my classroom much better, and I can switch people if I know work will not be done. Every week I will allow the students to choose from a list of events in history relating to the period we are covering in class. I will have them explain what happened and how it relates to us today, and what we can learn from it. This project will consist of a one to two page paper and a one to two minute presentation. All history is relevant history and I want my students to understand that. As a history teacher, I would like major historical events to be represented on my walls. I am going to be going to be teaching secondary education. I will not have the cute and cuddly decorations, but I will still have things that will bring the classroom to life. One thing I must have in my classroom no matter what, is a copy of the Declaration of Independence. I will also have the students add to the classroom with their projects and other things they do so that they feel a part of the classroom. I want to have a classroom where the students are excited to be there, in good measure of course, so that it is not so distracting that they do not learn. Twice a week I am going to hold a classroom meeting. This is a meeting to make sure that my students are understanding the material, and that I am teaching to their needs. This is where the students really get to give their input on the class and what is going on. This idea was set forth by William Glasser. It follows my method of teaching, authoritative, and fits how I would like to relate to my students. This would take up to ten or fifteen minutes, but I do not believe it is wasted time. I will start off the meeting to see if anyone has any questions about the subject/time period we are on. I will establish if they are understanding it enough or not. Then I will ask for suggestions on things I can improve upon, and also ask for things that they like. I will then change some things and keeps some things according to how I think the classroom would best fit the current needs of the students. I will make sure to always hand my students test within a week of the test date. I also appreciated it when the teacher had a set time that they would get my test and assignments back to me. I believe it is important for them to see how they did and then gage how they can improve for the next time. At the beginning of the year I will establish things like this with them. They will then know what to expect from the class. I will set up my rules and regulations and procedures so that they will know how to act in my class. Also, every class period at the end I will have them write a few sentences on how what we learned in class effects us today. I want them to understand how the history we are learning relates to their own live and their interactions with others. Motivational Strategies Motivation focuses on mainly two categories, behavioral and cognitive. One of the big pushes in motivation is rewards or incentives. These are positive or negative stimuli that drive the student to succeed. This can be allowing the student to do something special, such as playing computer games or going on a field trip. The other big approach is internal motivation. The student’s thoughts are what guide their motivation. Motivation is what pushes students forward towards their objective. The cognitive perspective encourages giving students should be given more chances to do things of their own desire and to give them more responsibility. They are then taking their education into their own hands. They will have much more incentive to do well and strive for perfection; they are of course still monitored and rules still do apply. This strategy focuses on â€Å"goal setting, planning, and monitoring progress toward a goal (Shunk, 2008, p 462. † If a student has a goal before them they will want to achieve it. This strategy has the student look at how their actions determine the outcome of their school work. They take responsibility and gain more incentive to do well. There are another two main types of motivation associated with behavioral and cognitive motivation : internal and external motivation. Internal motivation is formed by our own wants, needs, and what we like to do. â€Å" It is determined by your personal values and goals. The drive to do something because it is interesting, challenging, and absorbing is essential for high levels of creativity. Enjoyment based internal motivation is the strongest and most pervasive driver as is a belief that it is a good or right thing to do. Often it is something we pursue even without a tangible result. † (Weisner) External motivation is the second kind of motivation. External motivation focuses much more on rewards than on one’s likes or goals. â€Å"Your motivation to attain your goal comes from a source outside yourself. It reflects the desire to do something because of external rewards such as awards, money, and praise. † (Weisner) This motivation tool is much less satisfactory than internal. In my classroom I will use this motivation, but I will try to use internal motivation when I can. If a student is doing something because he is motivated by rewards it is not near as gratifying if done for self interest. I will use both in my classroom as, unfortunately; sometimes rewards and external motivators are the only ones to get them to do their work. Some kids need incentives to be motivated to achieve their best, or to even try. They add interest or excitement to a classroom and in turn motivate them to do well. This is especially true of those who seem to not even care about the class (Emmer & Evertson, 2009, p 460. ) If I see that there is somewhat of a lack of interest in what I am teaching I could implement a game. The more they know the better they will be at the game. Most people are competitive by nature, especially those who do not care it seems. So , a game in my class would motivate them to pay attention and learn the material. We could play history hot potato. A ball would be thrown around as history questions would be asked, if they took too long the student would have to sit down. The winner would then get maybe some extra credit points, or if I feel generous maybe some candy. In reaching the kids who do not care, I believe this is the best method. If they get something for learning they will start paying attention. This is not the most desirable, but this is sometimes the route that must be taken. (Skinner, p 236) There are also those who are just plain hard to reach; most of the time this stems from no confidence in themselves. I will most often use the cognitive approach when it comes to this. I will encourage them to set goals. I will encourage them and I will make sure they understand that they as a student can effectively control their environment. (Shunk) I will constantly encourage them and remind them that they are smart and that they can do it. I will also use Skinner’s operant conditioning in this situation. I will use positive reinforcement. I will reinforce their work with a smile, or a â€Å"good job†. Students feed off the praise of their teachers; we as humans naturally want to please others. Problem Behaviors The behaviors of students are not always conducive to the classroom and can cause disruptions. I will implement some rules so that they know exactly what is expected and I will have less problems. One rule that I think should be followed in my classroom is that the kids must be in their desks when the bell rings. This is a really good rule, because so much time can be lost on a class period just by making people sit down at the beginning. Another rule I would have for my classroom would be my students would have to bring all their books and materials to class. This rule is good as it is a distraction to people when someone leaves the room. A third rule I would have in my room would be ‘hands to yourself. ’ This rule prevents not only distraction between a couple people, but it also helps prevent distraction for others in the class. Another big rule I will have is no swearing, cursing, profanity, coarse jokes, or vulgar of any kind will be allowed in my classroom. They are not called for and should not be used, let alone in my classroom. A fifth and final rule I would implement would be that my kids would have to raise their hands to answer a question. If the kids just blurt out answers it will be chaos and I will not be able hear what people are trying to say. These five rules will help run my class smoothly. Rules however are not a safety net against behavioral problems. When dealing with behavioral problems I am not going to send my student to the principal’s office right away. The most desirable action when dealing with behavior problems is to work it out with the student first; after trying hard to work it out if the student still refuses to listen then more drastic measures must be taken. I would at first use minor interventions. (Evertson and Emmer, 2009, p 528. ) Nonverbal communication can be very useful when dealing with disruptions. One thing I could do is when a student is acting up is take make eye contact with them. I could give them the look, and convey with my eyes that what they are doing is not appropriate or I could make signs such as shaking my head, hand signal, or put my finger to my lips. This simple action lets the student know that they must get back on task. Another thing I could do is to keep the activity going. When there is not time in between things a student no longer has time to be disruptive. This way one does not even have to address the behavior issue; it is eliminated by procedure. Placement can even change the behavior. I can move the spot where I am teaching from. If a student is acting up I can move over by them and usually they will quite down and get back to work. Sometimes the student just needs to be reminded what they are supposed to be doing, I could address the class reminding them what they are supposed to be doing; in doing so the distracted student gets back on task. Also, a student may just need to be told no. I would need to keep eye contact and keep my voice down. I would address them with assertiveness and tell them that their actions are not accepted. I could also give the student a choice. He can either behave or accept the consequences. This makes him think and he will most likely choose to be good as to avoid a negative consequence. These strategies most often work as the student just gets off task and needs a little nudge in the right direction. The strategies above stem from positive and negative reinforcement and correlate with Skinner’s operant conditioning. The student, however, will not always respond to these strategies and more drastic measures. The students will not always cooperate and sometimes more moderate action must take place. Some students will abuse privileges, be disruptive, or interfere with my work with individual students. There are always the students who completely abuse the privileges they have been given, when this happen the teacher can take it away. This takes away an activity that the students use to enjoy and the next time they will think about their actions twice. They will not want to lose their freedom again. Also if a student acts up I could remove the student from positive reinforcement. If the student is removed from his element the gratification of his actions is taken away. I could take the student into the hall and talk to him one on one. This is never a pleasant experience and should stop the student from repeating the action; no one likes to hear, â€Å"can I see you in the hallway please. † Also I could impose a penalty such as extra homework; this needs to be done with care so as to not stem more annoyance with the class. (Evertson, Emmet, Worsham, 2009, p 528. ) Also I could have my student attend detention for their inappropriate behavior. This enforces that their actions will not be tolerated. â€Å"The teacher is given command over the student, who is expected to be respectful, submissive, and willingly obedient. When the pupil does not readily conform to the request made on him, discipline becomes necessary. By this is meant the use of coercive measures to bring about the desired behavior. †(Phenix p 41) If these actions still do not work a trip to the principal’s office or a phone call may be in order. Assessment Assessment is a big part of education, and helps a teacher gage how their students are doing. There are two main types of assessment in education, informal and formal. â€Å" ‘Informal’ is used here to indicate techniques that can easily be incorporated into classroom routines and learning activities. Informal assessment techniques can be used at anytime without interfering with instructional time. Their results are indicative of the student’s performance on the skill or subject of interest. Unlike standardized tests, they are not intended to provide a comparison to a broader group beyond the students in the local project (Navarete. )† I will use a variety of informal assessment to tools to gage how my students are doing. One tool I will be using is regular homework. This will tell me if they can grasp the subject enough that when asked to dive into the book and the content that they can give back to me a fair understanding of what is presented. Another tool I could use would be journaling. I would have my students journal about something they find interesting in what we are studying and then check how good their understanding of it is. When my class plays a game I can also check to see how well they know the material; if they are struggling for the answers something must done. Also general observation of my students is informal assessment. I would look for participation and understanding in class, and also as I would walk around I would observe their work. (Navarete. ) â€Å"Formative assessment is utilized to immediately determine whether students have learned what the instructor intended. This type of assessment is intended to help instructors identify material which needs to be clarified or re-taught and should not be used to evaluate or grade students. Results of formative assessment can assist instructors to ascertain whether curriculum or learning activities need to be modified during a class session or before the next class meets (Formative. )† I would quizzes mainly to judge this assessment. This is a quick way of assessing how much they know. It gages their current progress, not their progress as a whole. Other things would be reading quizzes to see if they get the material I have asked them to go over. It could also be something like a minute write where I have them write down something that tells me they understood what I thought during class that day. These tools give me a fast analysis or where they are at. Another assessment like this is the summative assessment. This assessment documents the students performance. This assessment uses a lot of standardized tests and things related to that format. This allows the tester to understand where the students are at as a whole. In the classroom I would use this when administering unit end tests. I can see how they have progressed and I can assess what to do better for the next unit. A Measure I would measure my students how they are doing on my tests and assignments, if they are failing I am doing something wrong. This, however, is not the only way that I would measure if my management plan was working. I would, as stated above, have classroom meetings. This would give me an opportunity to discuss with my students how the class is going. This would be my chance to get input on them on what I am doing right and what needs to be changed. I would hope that they would be mostly satisfied with the way things are going, but if they are not I will change my plan so they can learn better. This of course goes back to William Glasser and it also goes back to the authoritative management style. Glasser is very keen on having students involved in the classroom and the teaching process. I very much agree with him. The opinion of my students is very important to me. The authoritative plan also focuses in on the student’s role. They need to have a hand in their education. If their voice is not heard, the students will just continue to fail and the teacher will not know why. So, if my plan is working well my students will do well on their tests, quizzes, and assignments and they will have positive things to say at our classroom meetings. Our relationship will be a cordial one and not one of animosity. Completed Rubric 1. I believe that I have a very compelling argument for my planned proposal. It fits to the rest of my paper and sets a precedent for how I will go about running my classroom. I have many cited supports and they were all knowledgeable on the subjects I discussed. 2. I described all five of the target groups at a satisfactory level. I let the reader know exactly what my future looks like for teaching. The reader can look at any one of the components and know what I want to achieve in my vocation. 3. I believe that I very effectively communicated my rules policies and management ideas in such a way that is very understandable to students and teachers. This letter home is in a very nice format with great colors, and it is pleasing to the eye. It is attractive and professional.